EX:Microsoft Word Mail Merge Error Fix

If a user receives the error below, you can use the following steps to correct it without needing to Refresh Jenzebar.

Connect with the affected user and open RDP - if the Jenzebar remote apps have been set up, there will be a connection that populates automatically, see below. Once Selected, it will also populate the username, then hit connect
Once connected to JZPTS-RDS1.PTS-EDEN.ORG, navigate to File Explorer and through the following file path:
Launch File Explorer>Select Applications(D:)(expand "This PC" if needed to see the drives)>PTS>Jenzebar>Word_Mail_Merge_Key
Launch "dwordfix", this should be followed up by a confirmation message to make the changes, select yes.
The final part is seeing the next confirmation that it was successful. Press OK, then you can test with the user that the issue is resolved.