PTS Cisco Phones - How To
This document will inform you how to manage/set up your Cisco office phone.
Phone Guides
Cisco 7800 Series.pdf
Cisco 8800 Series.pdf
Cisco 8900 Series.pdf
Cisco 8833 Series.pdf
Dialing a Phone number
To dial out of the seminary to a phone line:
Dial #1 (Area Code) Phone number. Example #1 123 4567890
Some phone lines may require a call-out code in order to dial externally, one can be provided for you by the Information Technology team. You will be prompted for your call-out code after dialing the above number
If you have multiple lines on your phone, and wish to dial out from one of those lines,
Press the button to the left or right of the associated number and dial #1 (area code) phone number. Example. (#1 123 4567890). The call will dial out from that alternative phone line
Dialing an Internation number
If you wish to make an international call, first confirm with the Information Technology team that you are authorized to make international calls.
On your phone dial #011 (country code) phone number. 011 replaced the + for dialing internationally.
if presented with a calling code, please enter it to complete the call. A calling code can be provide for you from the Information Technology team should you need one.
Accessing Your Voicemail from Your Office Phone
Step 1
Dial 5000 from the extension you wish to check the messages on
Step 2
After a few seconds of silence, you will be prompted to enter your pin followed by the # key
Changing Your Password
To change your voicemail password, perform the following steps:
Step 1
If you are calling from your own phone, and you are asked for a PIN, enter it and press #. If you are calling from an external phone number or are calling from someone else's phone extension; If the system asks for your ID (usually your phone extension), enter it and press #. Then enter your PIN and press # again.
If the system asks for your PIN, press *. At the prompt, enter your ID (usually your phone extension) and press #. Then enter your PIN, and press # again.
Step 2
Press 4 to access the Setup Options menu.
Step 3
Press 3 to access your personal settings.
Step 4
Press 1 to change your password.
Step 5
Enter your new password. Press # when finished.
Step 6
Enter your new password again to confirm, and press #.
Changing Your Recorded Name
To change your recorded name, or the name that identifies you to callers, perform the following steps:
Step 1
If you are calling from your own phone, and you are asked for a PIN, enter it and press #. If you are calling from an external phone number or are calling from someone else's phone extension; If the system asks for your ID (usually your phone extension), enter it and press #. Then enter your PIN and press # again.
If the system asks for your PIN, press *. At the prompt, enter your ID (usually your phone extension) and press #. Then enter your PIN, and press # again.
Step 2
Press 4 to access the Setup Options menu.
Step 3
Press 3 to access your personal settings.
Step 4
Press 2 to change your recorded name.
Step 5
To record a new name, wait for the tone and say your first and last name. When finished, press #.
Step 6
Your newly recorded name plays. Press # to keep it, or 1 to rerecord.
Recording Your Current Greeting
Step 1
If you are calling from your own phone, and you are asked for a PIN, enter it and press #. If you are calling from an external phone number or are calling from someone else's phone extension; If the system asks for your ID (usually your phone extension), enter it and press #. Then enter your PIN and press # again.
If the system asks for your PIN, press *. At the prompt, enter your ID (usually your phone extension) and press #. Then enter your PIN, and press # again.
Step 2
After your current or default greeting plays, press 1 to record a new greeting.
Step 3
At the tone, speak your new greeting. When finished, press #.
Step 4
Your newly recorded greeting plays. To accept this greeting and continue, press #. If you’d need to record again, press 1.
Forwarding your office phone to an external number
Step 1
Press "Fwd All"
Step 2
Dial #1 and phone number (### ### ####)
Step 3
Test. Make a test call to your office extension.
Step 4
Reach out to the Help Desk if the test fails.
Access your voicemail from another phone
- Dial your 10-digit office phone number eg. 609 497 7700, and press star (*) when you hear your greeting.
- Enter your 4-digit extension(this is your Voicemail ID) and press pound (#).
- Enter your Voicemail PIN and press pound (#). You can also enter the ID and PIN of another voicemail box you own if needed.